FAQs
Frequently Asked Questions
Everything you need to know about earning with Earnova.
What is Earnova?
Earnova is an online rewards platform where you can discover offers, complete surveys, and participate in tasks to earn rewards.
Is Earnova free to join?
Yes! Creating an Earnova account is free. Some offers may have their own requirements or conditions, so always review the details before participating.
How do I earn rewards?
Create an account, browse available offers, and follow the instructions for each activity. Rewards are credited when the relevant provider confirms that you have met the completion requirements.
How much can I earn?
Your rewards depend on the offers available to you and the activities you successfully complete. Reward amounts vary, and earnings are not guaranteed.
Why hasn't my reward been credited?
Some offers require time for verification. Make sure you followed all instructions and met the eligibility requirements. If your reward is still missing, contact support with the offer name and relevant details.
How do I withdraw my rewards?
Once your balance meets the minimum withdrawal requirement, you can request a cashout using one of the payout methods available on your account.
How long do withdrawals take?
Processing times depend on the payout method and any required verification or security checks. Check the cashout page for the applicable information.
Why is my withdrawal pending?
Your request may still be processing or may require additional verification. If it remains pending beyond the stated processing period, contact support.
Do I need to verify my email address?
Yes, email verification may be required before you can request a withdrawal. Check your inbox and spam folder for the verification email.
Is identity verification required?
Identity verification may be required depending on the payout provider, applicable rules, or security requirements. Follow the official instructions if verification is requested.
Can I create multiple accounts?
No. Each person should use only one account unless Earnova explicitly authorizes otherwise. Duplicate accounts or attempts to manipulate rewards may result in account restrictions.
Why are some offers unavailable?
Offer availability depends on your country, device, eligibility, and the requirements set by the offer provider. Some offers may not be available to all users.
What should I do if an offer doesn't track?
Check that you followed the offer instructions correctly and allowed any required tracking. Keep confirmation details and contact support if the issue persists.
Are rewards guaranteed?
No. Rewards depend on successful completion and validation by the relevant provider. Activities that do not meet the stated requirements may not qualify.
How can I contact support?
You can contact the Earnova support team using the email address or support link provided on our Contact page.
How can I keep my account secure?
Use a strong, unique password, keep your login details private, and never share your password or verification codes with anyone.